Vodafone racked up the most complaints for its broadband, landline and mobile services among UK providers for the second quarter in a row, according to new data released by telecoms regulator Ofcom.
Vodafone received 26 complaints per 100,000 customers about its broadband which was above the industry average of 14 and more than the next most complained about, Plusnet (22), TalkTalk (22) and Virgin Media (20).
The report said sub-standard customer service, installation issues and faulty devices were among the issues that drew the ire of Vodafone customers.
The company also topped the list of complaints for landline and mobile.
Ofcom releases rankings and scorecards for UK providers every three months based on factors such as service quality and value for money.
As a mobile provider, Vodafone turned in below average scores for every metric apart from satisfaction with customers bemoaning issues such as complaints handling and general pricing and charges.
Responding to the news, a Vodafone spokesperson said long-term trends for the amount of complaints are “improving”.
At the other end of the scale, EE can be happy with its service as it had the fewest amount of complaints for both broadband and landline, while Tesco Mobile was crowned the best for mobile.
Following the release of the data, Ofcom Director of Consumer, Fergal Farragher said UK consumers now have more choice than ever before in phone and broadband markets.
He added: “It’s also never been easier to switch your service.
“So companies that don’t prioritise great service could see customers leaving them for ones that do.”