1m people have cancelled broadband during the last 12 months
The cost-of-living crisis forced around 1m people to cancel their broadband contracts during the last twelve months.
A new study by Citizens Advice found the most vulnerable in society, including those receiving universal credit, are much more likely to have struggled to have paid bills during that time.
Charities fear the situation could soon become endemic if providers don’t step in to help.
One improvement that could be made is better coverage of special low-cost packages for broadband and mobile.
Watchdog Ofcom recently found that 4.3m people eligible for social tariffs are not taking advantage of them.
That’s despite a recent overhaul of Virgin Media and Sky’s sign-up process for these tariffs.
Citizens Advice has highlighted how those on low incomes are at risk of entering “digital poverty”.
It used a case study of 63-year-old Rob, who has not been able to pay for broadband for a decade.
Rob says he is unable to access basic digital utilities and services which are now vital to day-to-day life.
“It also limits me from accessing services like my GP, online help and shopping.”
Those struggling to pay for broadband should contact their supplier immediately to see if options are available, such as switching to a cheaper deal.
Using price comparison sites can be a great help in finding the best packages.
Anyone on benefits such as universal credit or income support is also likely to be able to apply for a social tariff.
These affordable tariffs start from just £10 per month for 15Mbp speeds.