BT Openreach announced on 22nd September that it is introducing Business 2 Plus, a new service maintenance level solely for business customers.
The aim of the new service maintenance level is to offer improved repair services, which are better suited to the modern business market. This new service level is referred to as Care Level 2.5 within BT and the development is in response to feedback received. BT Openreach aims to achieve the on-time repair set out in the package at least 80% of the time within six months of the launch.
BT Openreach is already in the process of moving all WLR PSTN Premium lines over to the new Business 2 Plus system and customers will be pleased to know that this upgrade will take place automatically ‒ customers will not be required to do anything to change over to the new service. The company has made a considerable investment to bring about this new service, with both service and management teams having more resources made available to them.
Customers can expect a number of new features via this service, including priority repairs, improvements in service management support, a new free product for diverting calls and discounts on a number of services, such as requesting a named engineer and obtaining more focussed appointments.
Business 2 Plus is just one of a number of planned products and services designed specifically for the UK business market.